Website terms of use

Access to a trial or demonstration environment without a signed customer agreement is for evaluation only. It is provided as is, and we may change or withdraw it at any time.

Do not upload personal data, regulated data or third-party confidential information unless we have agreed in writing. We may delete trial data when the trial ends, so export anything you need before then.

Content on the site is general information. It is not legal, regulatory, audit, financial or other professional advice. Regulatory requirements change, and our content reflects our understanding at the date shown. Take professional advice before acting on it.

Descriptions of features, modules and plans are not commitments, and we do not promise any compliance or regulatory outcome. Only a signed agreement binds us.

You must not:

1. (a)
   scrape, crawl or use bots or other automated means to access or copy the site, other than search-engine indexing that follows our robots.txt;
2. (b)
   use the site or its content to develop, train, fine-tune or validate any AI system or model;
3. (c)
   introduce malware, attempt unauthorised access, or disrupt or attack the site or its servers;
4. (d)
   test or probe the security of the site without our prior written consent;
5. (e)
   frame or mirror the site, or suggest an association with us that does not exist; or
6. (f)
   use the site unlawfully.

We expressly reserve our rights over text and data mining, including under Article 4(3) of Directive (EU) 2019/790, and we express that reservation in machine-readable form through our robots.txt. Clauses 4.1(a) and 4.1(b) do not apply to the extent that the law applicable to you does not allow us to restrict that activity by contract.

We may report unlawful activity, including offences under the Computer Misuse Act 1990, to the relevant authorities and disclose your identity to them.

We and our licensors own all intellectual property rights in the site and its content. You may view the site and print or download extracts for your organisation's internal business use, provided you keep our notices intact. Any other use, including commercial use, reproduction or modification, needs our prior written licence.

SustainGRC, our logos and our product names are our trade marks. You may not use them without our written consent.

You warrant that anything you submit through forms, registrations, the Academy, events or by email is accurate, lawful and yours to share, and that you will not submit another person's personal data unless it is necessary and lawful to do so.

You keep ownership of it. You give us a non-exclusive, worldwide, royalty-free licence to use it to respond to you and to operate and improve the site, Academy and events, and to publish it only if you agree in writing. The licence ends when you or we delete the content, except for backups and records we must keep.

Unless a signed agreement or non-disclosure agreement says otherwise, we do not treat information submitted through the site as confidential, so do not send confidential information this way. We handle personal data under our Privacy Notice.

We may remove content that breaches these terms.

Keep your credentials confidential. You are responsible for all activity under your account. Tell us at compliance@sustaingrc.com straight away if you suspect it has been compromised.

We may disable an account if you breach these terms or for security reasons.

Parts of the site, the Academy and our trial and demonstration environments may use AI features. AI output is generated automatically, may be inaccurate, incomplete or out of date, and is provided for information only.

You are responsible for reviewing AI output before you rely on it, and for any decision you make using it.

Do not enter personal data or confidential information into an AI feature unless a signed agreement permits it. We do not use what you enter to train AI models.

AI terms for paying customers are set out in the customer agreement.

We do not guarantee that the site will be uninterrupted, secure or free from errors or viruses. We may change, suspend or withdraw any part of it at any time. Use your own virus protection and security software.

Links to third-party sites are for information only and are not endorsements. We are not responsible for those sites.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude.

The site is provided free of charge. To the fullest extent the law allows, we exclude all implied terms, and we are not liable for loss of profit, revenue, business, goodwill or anticipated savings, for loss or corruption of data, or for any indirect or consequential loss, arising from your use of or reliance on the site or its content.

Subject to clause 10.1, our total liability to you arising from your use of the site is limited to £1,000.

You will indemnify us against third-party claims, and our reasonable losses and costs, arising from your breach of clause 4 or clause 6.

We may suspend or end your access immediately and without notice if you breach these terms, if the law or a regulator requires it, or to protect the security of the site. You may stop using the site at any time.

Clauses that by their nature should continue after access ends, including clauses 5, 6, 10, 11 and 16, will do so.

You must not use the site if you are the target of applicable sanctions, or in breach of applicable sanctions or export control law. We may restrict access from any location to comply with the law. You are responsible for complying with the laws of the place from which you access the site.

Our Privacy Notice explains how we use personal data, and our Cookie Policy explains cookies. Where we process personal data on a customer's behalf as processor, the data processing agreement applies. Business users can request a copy at compliance@sustaingrc.com.

We may update these terms. The date at the top shows the current version. We will give reasonable notice of material changes on the site, and continued use after that means you accept them. These terms and the documents they refer to are the whole agreement between us about the site.

We may transfer our rights under these terms on written notice. You may not transfer yours without our consent. No one else has rights under these terms under the Contracts (Rights of Third Parties) Act 1999. If a provision is unenforceable, the rest continues, and a delay in enforcing a right is not a waiver of it.

These terms, and any dispute or claim arising from them or the site, including non-contractual claims, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Before starting proceedings, please write to compliance@sustaingrc.com and allow 30 days for good-faith resolution. Either side may seek urgent injunctive relief at any time.